Terms and Conditions - Sign with Olli.com

Our policies to you the customer:

Returns Policy
Privacy Policy
Data Protection

General Terms & Conditions:

Contract Format
Description and price of the goods
Payment
Deliveries
Risk / Title
Your right of cancellation
Warranty
Limitation of liability
Images

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.

Our Returns Policy
If you are not completely satisfied with your purchase, you may return it to us in its original condition for a complete and immediate refund. Books must be returned to us within 21 days of receipt. Our refund guarantee is in addition to your statutory rights and does not affect them in any way.

Unfortunately, we cannot refund postage costs where an item is not damaged in transit.

Please send returns to the following address and be sure to include the despatch note:

Sign with Olli
PO Box 259
Stamford
PE9 9AT

If the products are damaged or faulty then 'authorisation to return' must be obtained. Contact us on 01780 767398, and we will send out a pre-paid returns label.

For damages where a replacement product is required, new items will be despatched upon receipt of the damaged goods. In the case of refunds, they will be issued once the damaged goods have been returned to us.

Please remember to quote your order number in any correspondence.

Our Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: Firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent to do so, either by opting in to a SignwithOlli.com newsletter or as a response to a question that you have raised with us. We will never pass any details we have about you to any other company except where necessary for an order process to be completed. The type of information we will collect about you includes:

your name
delivery / invoice address details
phone number
e-mail address

We never see nor retain any information relating to credit or debit cards details as payments of this kind are dealt with via PayPal.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings, however, any information we use is purely for improvement of our site. If you have any questions / comments about privacy, you should contact us.

Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.

Contract Format
1.1 These terms of sale apply to all goods supplied by SignWithOlli.com.

1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.

1.3 By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

1.4 The contract is subject to your right of cancellation (see section 6).

1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.

Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Suppliers website at the time you place your order.

2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.3 Every effort is made to ensure that prices shown on the Suppliers website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 7-day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.4 In addition to the price, you may be required to pay a delivery charge for the goods

Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on the Suppliers website at the time you place your order. Payment is due at placement of order, breach of which shall entitle the Supplier to terminate the contract immediately.

3.2 There will be no delivery until cleared funds are received.

3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

Deliveries
4.1 The goods you order will be delivered to the address you give when you place your order.

4.2 If delivery cannot be made to your address for reasons under the Suppliers control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited

4.3 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

4.4 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

4.5 Special Delivery - Upon receipt of your order you will be asked to sign to confirm your goods have been received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the time of delivery then please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter.

Risk/Title
5.1 The goods become your risk from the time of delivery.

5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:

5.2.2 all other sums which are or which become due to the Supplier from you on any account.

5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

Your right of cancellation
6.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).

6.2 To exercise your right of cancellation, you must give written notice to the Supplier by fax, recorded post (to guarantee response to us within the 7 working days) or email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

6.3 Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods in original and undamaged packaging, to the Supplier at your own cost. The goods must be returned to the address given to you by the Supplier once you have submitted your written notice of cancellation. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. We reserve the right to charge a restocking fee in the event of items returned with damaged packaging or missing/incomplete parts. There will also be a charge for collections where goods are returned as unwanted. In the case of faulty or mis-described goods we shall, after receiving notification in accordance with clause 7.3 or 7.4, either collect the goods from you or ask you to return the goods yourself and refund you the reasonable postage costs.

6.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

6.5 Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

6.6 Special orders - Products which are made or finished to the customer's specification are not covered by the right of cancellation as detailed above.

Warranty
7.1 If the goods supplied to you are damaged upon delivery, you should notify the Supplier in writing via the e-mail address or fax number shown below within 24 hours. Please see the returns policy for further details.

Limitation of Liability
8.1 As a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:

8.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;

8.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;

8.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.

8.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Suppliers negligence or fraudulent misrepresentation.

Images
9.1 Product images are for illustrative purposes only and may differ from the actual product.